Union Glass Solutions LLC (“Union Glass Solutions,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit unionglassus.com, request a quote, submit project information, communicate with us, or otherwise use our services.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Information You Provide

Information submitted through our website, quote forms, project-submission forms, telephone calls, emails, text messages, or other communications may include:

Name

Company name

Mailing or project address

Email address

Telephone number

Project city and location

Project type

Residential, commercial, or hospitality classification

Requested products or services

Supply-only, installation, or turnkey preference

Approximate dimensions

Desired timeline

Drawings, photographs, specifications, and other uploaded files

Information included in messages or project descriptions

Marketing and SMS consent selections

Any other information you voluntarily provide

Please do not submit confidential, sensitive, financial, medical, or government-identification information unless we specifically request it through an appropriate secure process.

Automatically Collected Information

When you visit our website, we or our service providers may automatically collect information such as:

IP address

Browser and device type

Operating system

Referring website or source

Pages viewed

Links clicked

Dates, times, and duration of visits

Approximate geographic location

Website interaction and conversion information

Cookie and similar technology identifiers

SMS Consent Records

When you submit a form containing an optional SMS marketing consent checkbox, we may retain evidence associated with that submission, including:

The telephone number submitted

Whether the SMS consent checkbox was selected

The date and time of submission

The page or form from which the submission originated

The exact consent language and version displayed at the time

Relevant technical information needed to document the submission, such as an IP address or form-submission identifier

Leaving the optional SMS marketing checkbox unchecked will not prevent you from submitting a project inquiry or requesting services. If the checkbox is not selected, the telephone number must not be enrolled in our promotional SMS marketing program.

2. How We Use Information

We may use information to:

Respond to inquiries and project requests

Prepare quotes, estimates, proposals, or recommendations

Review drawings, specifications, dimensions, and project information

Provide fabrication, material supply, field measurement, installation, project coordination, or related services

Schedule consultations, measurements, deliveries, or installations

Communicate about active or prospective projects

Provide customer service and support

Process transactions and maintain business records

Send administrative or transactional communications

Send promotional SMS/MMS messages when the recipient has separately provided the required consent

Send marketing emails where permitted by law

Operate, analyze, secure, and improve our website and services

Measure website traffic and marketing effectiveness

Prevent fraud, misuse, security incidents, or unlawful activity

Meet legal, regulatory, accounting, and contractual obligations

Establish, exercise, or defend legal claims

3. SMS and Mobile Information

If you affirmatively opt in to promotional text messages, Union Glass Solutions may send automated or non-automated SMS/MMS messages concerning:

Architectural glass and glazing services

Quote and consultation opportunities

Project-related offers

New products or capabilities

Seasonal offers

Promotions and discounts

Company news and service announcements

Follow-up communications about your interest in our services

Consent to receive promotional SMS/MMS messages is not a condition of purchasing any goods or services.

No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes. Mobile opt-in information and SMS consent records will not be sold, rented, or shared with third parties or affiliates for marketing purposes.

We may disclose mobile information to service providers that help us deliver and support our messaging program, such as telecommunications providers, messaging platforms, CRM providers, hosting providers, and technical vendors. These parties may use the information only as necessary to provide services on our behalf and may not use it for their own marketing.

Text-message originator opt-in data and consent will not be shared with any third parties for their own marketing purposes.

4. How We Share Information

We may disclose information in the following limited circumstances:

Service Providers

We may share necessary information with companies that provide services on our behalf, including:

Website hosting

Form processing

Customer relationship management

Cloud storage

Email delivery

SMS delivery

Analytics

Advertising measurement

Scheduling

Payment processing

IT support

Security

Professional consulting

These providers are permitted to process information only for authorized business purposes and subject to applicable agreements.

Project Participants

When reasonably necessary to evaluate or complete a project, information may be shared with approved installers, fabricators, manufacturers, suppliers, subcontractors, delivery providers, consultants, or other project participants. We limit such disclosures to information reasonably necessary for the project or requested service.

Mobile opt-in information and SMS consent will not be provided to these parties for their own marketing purposes.

Legal and Safety Requirements

We may disclose information if reasonably necessary to:

Comply with law, regulation, subpoena, court order, or legal process

Respond to lawful government requests

Protect our rights, property, employees, customers, or the public

Detect or address fraud, security, or technical problems

Enforce our agreements and policies

Establish, exercise, or defend legal claims

Business Transactions

Information may be transferred as part of a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction. Any recipient will remain subject to applicable privacy and legal obligations concerning the information.

5. Sale of Personal Information

Union Glass Solutions does not sell personal information for monetary compensation.

We do not sell, rent, or share mobile telephone numbers, mobile opt-in information, or SMS consent with third parties or affiliates for their marketing or promotional purposes.

6. Cookies and Analytics

Our website may use cookies, analytics tools, pixels, local storage, and similar technologies to:

Enable website functionality

Remember user preferences

Understand website usage

Measure website and advertising performance

Identify technical issues

Improve user experience

You may control certain cookies through your browser settings. Blocking some cookies may affect website functionality.

7. Data Retention

We retain personal information for as long as reasonably necessary to:

Respond to an inquiry

Evaluate or perform a project

Maintain customer and business records

Document consent and communication preferences

Satisfy legal, tax, accounting, insurance, and contractual obligations

Resolve disputes

Enforce agreements

Protect our legal rights

SMS consent and opt-out records may be retained as needed to demonstrate compliance and honor communication preferences.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, network, storage system, email transmission, or electronic communication method can be guaranteed to be completely secure. Information submitted electronically is provided at the user’s own risk.

9. Your Communication Choices

SMS Messages

You may opt out of promotional SMS/MMS messages at any time by replying STOP to a message.

We may send one non-promotional confirmation message acknowledging the opt-out. After processing the request, no further promotional SMS/MMS messages will be sent unless you provide new consent.

You may also contact us at [email protected] or (682) 990-3373 to request removal.

For messaging assistance, reply HELP or contact:

Union Glass Solutions LLC
801 Jupiter Rd, Suite 100
Plano, TX 75074
Office: (682) 990-3373
Email: [email protected]

Marketing emails may include an unsubscribe link. You may also request removal by contacting [email protected].

Even after opting out of marketing, we may continue sending non-promotional communications concerning an active project, requested quote, transaction, account, legal notice, safety issue, or customer-service request.

10. Your Privacy Rights

Depending on where you live and subject to applicable law, you may have the right to request:

Access to certain personal information

Correction of inaccurate information

Deletion of certain information

Information about how information is used or disclosed

Withdrawal of consent

An appeal of certain privacy-request decisions

To submit a request, contact [email protected]. We may need to verify your identity before completing a request. Certain information may be retained where required or permitted by law.

11. Children’s Privacy

Our website and services are intended for adults and businesses. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has submitted personal information to us, contact [email protected] so we can evaluate and address the request.

12. Third-Party Websites

Our website may link to websites or services operated by third parties. We are not responsible for the content, privacy practices, or security of third-party websites. Review their policies before providing personal information.

13. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Last Updated” date. Material changes may also be communicated through other appropriate means.

14. Contact Us

Questions or requests concerning this Privacy Policy may be directed to:

Union Glass Solutions LLC
801 Jupiter Rd, Suite 100
Plano, TX 75074
Office: (682) 990-3373
Main: (214) 952-7900
Email: [email protected]
Website: www.unionglassus.com