Privacy Policy
Union Glass Solutions LLC DBA FZ Glass
Website: https://unionglassus.com/
At Union Glass Solutions LLC DBA FZ Glass, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your choices regarding your information.
No mobile opt-in or text message consent will be shared with third parties or affiliates.
1. Information We Collect
We may collect the following types of information when you visit our website, contact us, request a quote, schedule service, or communicate with us:
Information you provide directly
Name
Email address
Phone number
Service address or project location
Project details, measurements, photos, and other information you submit
Any information you provide through contact forms, quote forms, email, phone, or SMS
Information collected automatically
IP address
Browser type
Device type
Pages visited on our website
Date and time of visits
Referring website or source
Cookies or similar technologies used for website functionality and analytics
Comments
If you leave a comment on our website, the comment and its metadata may be retained indefinitely. This allows us to recognize and approve follow-up comments automatically instead of holding them in a moderation queue.
2. How We Use Your Information
We use your information to:
Respond to inquiries and quote requests
Provide estimates, schedule appointments, and deliver our services
Communicate with you about your project, order, installation, or support request
Send service-related updates by phone, email, or SMS when you have provided consent or otherwise requested communication
Improve our website, services, and customer experience
Maintain internal business records
Comply with legal obligations and protect our business from fraud or misuse
3. SMS Communications
If you consent to receive SMS messages from Union Glass Solutions LLC DBA FZ Glass, you may receive conversational or informational text messages related to:
Quote follow-ups
Appointment scheduling and reminders
Project updates
Order or service updates
Customer support communications
Message frequency may vary. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help.
No mobile opt-in or text message consent will be shared with third parties or affiliates.
4. How We Share Your Information
We do not sell your personal information.
We may share your information only as needed in the following situations:
With trusted service providers who help us operate our website or business
With contractors, installers, or project partners only when needed to fulfill your request or complete your service
With payment processors or software providers when needed for billing or operations
When required by law, legal process, or to protect our rights, safety, and property
SMS consent and phone numbers collected for SMS purposes are not shared with third parties or affiliates for marketing purposes.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve site performance, analyze traffic, and enhance your browsing experience. You can control cookies through your browser settings, though some website features may not function properly if cookies are disabled.
6. Data Retention
We retain personal information only for as long as needed to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Your Choices and Rights
You may contact us at any time to:
Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information, subject to legal and operational obligations
Opt out of SMS communications by replying STOP
Request help regarding SMS communications by replying HELP
9. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.
10. Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.
12. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Union Glass Solutions LLC DBA FZ Glass
Website: https://unionglassus.com/
Email: sales@unionglassus.com
Phone: +1 (682) 990-3373
Address: 801 Jupiter Rd, Suite 100, Plano, TX 75074
Effective Date: March 2026